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FREQUENTLY ASKED HAULTAIL® QUESTIONS

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Tell me more about what is the Haultail App?

What is Haultail?

Haultail is a general consumer app, offering services of pick up or delivery, matching the items you want transported to the most appropriate vehicle ranging in size from motorcycle to a box truck.

Haultail picks up or delivers new items from the store, used items from home or office, junk and debris to an certified landfill and / or items needed to be taken to donation centers.

Businesses and general consumers use Haultail, due to its convenience, availability, live tracking and certified drivers.

Is there a Haultail Driver App?

Drivers use the same application as the consumers but have a seperate login on the main menu.
Use this to register to be reviewed in order to become a certified driver. The same goes thereafter to seek and accept jobs in your local area.

What is Haultail Pro?

Haultail Pro is a B2B application for businesses requiring multi-inline deliveries and / or, larger sized vehicles and / or longer distance. The Pro is based on pickup trucks or larger. Drivers and helpers of Pro require additional vetting in accordance with the Department of Transportation. Haultail Pro also posts backloads on a leaderboard, using open space on trucks inbound to the set destination.

Where do I get Haultail?

Haultail and Haultail Pro are both offered in the Andriod store and Apple store. The Haultail website allows consumers to get a quote and have it ready for them in the App. So all functionality is tracked and quality assured in the native landscape of the internal mobile application.

What does Haultail not deliver?

Haultail is not a food delivery service, nor a rideshare and does not pickup nor deliver animals.

Is the Haultail APP Free?

Yes, the Haultail app is made available to download for free and register at no cost, on the Android store and the Apple store. Orders and related services are not free and have costs associated when using the app.

How do I download the app?

You can find the download links or text to download the link at the following webpage:
https://www.haultail.com/download/

A shortcut when using the Android Google Play Store, use:
https://play.google.com/store/apps/details?id=com.haultail.app

A shortcut when using the Apple App Store, use:
https://apps.apple.com/us/app/haultail/id1410323612?ls=1

What are the terms and conditions of Haultail?

Terms of Use and the conditions of the Haultail mobile app offering can be found at the following link:
https://www.haultail.com/download/#terms

What is the Private Policy of Haultail?

The Private Policy of Haultail can be found at the following link:
https://www.haultail.com/download/#privacy

SERVICES

Can you come today or tomorrow?

Yes. We pickup and deliver every day of the week, including weekends and holidays. Every job is completed in a four hour window. If needed, Express Service is also available.

The App is available to you 24 hours per day, every day of the week. Schedule your service when it is convenient for you. We will pickup and deliver between 6 am and 8 pm.

What's your next availability?

Now. Schedule your service when it is convenient for you. The App is available to you 24 hours per day, every day of the week. We pickup and deliver between 6 am and 8 pm.

Every job is completed in a four hour window. If needed, Express Service is also available. We pickup and deliver every day of the week, including weekends and holidays.

Is this an estimate?

No. The price quoted in the App is the actual price for the job. You can be confident that what you see quoted in the App is what you will be expected to pay. No surprises, no hidden charges.

What if I add more items to the existing order?

Adding more items is not a problem. What does matter is if it can still fit into the vehicle that was matched to your job. If so, the driver will add and have you approve any additional costs as they may apply. If in agreement they can proceed and take that items, as long as it fits.

If the items do not fit, then a second trip or a second vehicle or a larger vehicle may have to be called out and additional costs will apply, that will require your approval.

Is this per hour or for the whole job?

The price quoted in the App is for the whole job. You can be confident that what you see quoted in the App is what you will be expected to pay. No surprises, no hidden charges.

I am unable to lift.

You do not need to do any lifting. Your driver will do the loading and unloading. You can relax. Leave it to us. We will pickup and deliver every day of the week. Schedule your service when it is most convenient for you.

How do I know how many people will be on the job?

You will find all the information you need inside of the Haultail® Ap. Contained within the App you’ll find the number of drivers, the vehicle, accurate pricing, item tracking, and more. All of it can be found inside the Haultail® App.

Can you meet me at the store?

Yes, with advance notice you can schedule to have a driver meet you.

Can't fit it in my car and need immediate assistance to pick up my item.

A few ways to resolve this.
If a driver is available and you use the expedite option in the app, it will find someone that can come in 2 hours or sooner.
Drivers will communicate with you direct within the app, which allows you both to agree on the time.

If you choose to leave the item, if purchased at the store, at the will call and enter your receipt into the your delivery order, then you will not need to be present in order for them to pick it up and not have to wait.

How much does it cost to use Haultail?

The base price is $19.95. The load is matched to the type of vehicle, size requirement and distance traveled, offering a competitive rate.

This comes out better pricing than if you were to rent a truck for $19.95 or more, wait in line, pay the insurance and fuel, drive and drop off and then return the vehicle. You saved money and time by using Haultail.

Are there additional costs?

There are additional charges if the items are not curb ready. If the driver is required to use special equipment or a trailer for example. Flights of stairs, assembly, disassembly, a helper and such.

Any charge in addition is notified to the customer and they have the option to pay and continue.

What if I do not agree with additional charges?

Charges are set to a minimum extra, to cover the additional effort and time of the driver to best assist you with your needs.
Make sure that when putting an order, you have listed everything out in detail. That way not to surprise your driver and to avoid any additional costs.

Who pays the fees for the landfill when I want junk and debris removed?

The direct fee of what the landfill closest to you, accepting the items being disposed of, is calculated into your price.
No extra fee, just whatever the landfill charges in our up-to-date and maintained database.
Fees apply to the weights and type of items being disposed.

What if I do not want to send my items to the landfill and pay that cost?

If your items are acceptable to be donated, then they can be routed to a donation center instead, which there is no added cost. Rather you will get a tax form sent back after the load is dropped, that can be used to claim such items. But trash and mixed debris cannot be dropped.

Can I ride with my driver?

No, Haultail is specifically for hauling items and not ridesharing for individuals. Therefore, your driver will pick up and deliver for you, but cannot take you as well.

Does Haultail courier small items?

Yes, Haultail general consumer app, does single pick up and drop offs. Matching the size or the item and local vehicle to your order request.

If you have multiple drop offs or a general routine this is where Haultail Pro, does the job and pricing can be negotiated for consistent routes.

DRIVERS / HAULTAILERS

How do I sign up to be a driver?

Download the Haultail app in the Andriod store or Apple store and go to the main menu and click the yellow button that says driver. There you will be aske to supply information to qualify you to be reviewed for approval.

What is the difference between a Haultail driver and a Haultail PRO driver?

A standard Haultailer, is one who pick up or delivers for a single customer from one destination to another in distances up to about 20 miles based on circumstances. A Pro Haultailer, can do multiple in-line deliveries and / or haul longer distances and do backloads picked up by on the leaderboard. Haultail Pro is by invitation only.

What is required to be a driver?

You must be 18 years of age or older and have a valid drivers licence, insurance and registration of a vehicle that also has your name assocaited to it. If you have a trailer, the same goes, valid registration and insurance.

Is there a background check?

Yes, just like with rideshare, we have a commitment to customers to offer them the best service accompanied by qualified and vetted drivers, that have passed all safety requirements.

Do I have to have a truck? to be a Haultailer?

No, you can own a motorcycle, passenger vehicle, van, suv, truck, box truck or any type of vehicle that is in good appearance and safe operating condition meeting the laws of the Department of Motor Vehicles.

Do I have to own a car to be a Haultail driver?

At this time, all Haultailers have a form of the form of a motorized vehicle. But in our larger inner cities we will be offering delivery on scooter and by foot.

I own a car, what can I haul?

As the owner of a car, you will be able to do courier jobs. All loads, from small to large, light to heavy, are sized appropriately to your vehicle and the vicinty of your location.

Do I have to have my vehicle inspected?

At this time we have you enter pictures of the exterior shots of your entire vehicle from front to back and both sides, including the interior and the cargo space your committing to haul items.

What does a Haultailer deliver?

Haultailers pick up or deliver anything from new store purchases on will calI, used items from home, business, online purchase or stores, junk and debris that is taken to the landfill or items that need to go to donation centers. All items are categorized by what the vehicle can take, the capicity it will fit safely and what the you as a driver approve to haul.

Is there a lifting of certain weight requirement?

Haultailers of larger items in trucks, vans, trailers and box trucks, there is a 70lb+ requirement to be able to lift such items.

Do I need any other equipment?

Haultailers are asked to have appropriate safety equipment that relates to the deliveries they are performing, such as blankets, tarps, tie down straps, gloves and such. Some are required if handling junk and debris, as their will be extra charges from the landfills if not followed accordingly.

Do I have to have a certain type of phone to use with the app?

“Haultail and Haultail Pro both rely on a smartphone to operate the app and are required to work within the Haultail platform.

We recommend the following phones for drivers of the Haultail platforms: iPhone 6 and newer, Samsung Galaxy 8 and newer, Google Pixel, LG G and V series, Sony Xperia series.

Can I use a rental vehicle?

Yes, as long as the rental contract is in your name, along with proof of insurance. Short term rentals are not permitted as they tend to expire and suspend the drivers account. So we ask if a rental is used, its based on a monthly contract. The rental company must permit the use of thier vehicle for commercial purposes.

Can I rent a trailer and use it with my vehicle?

Yes, a trailer can be rented on short term basis with proof of contract and allowablity to use for commercial use. Trailer must be registed and contract must be in your name as associated to your account, your vehicle, and your insurance.

I have a truck and trailer, does that make me more money?

Yes, the larger the payload the more ability you are able to haul more. Therefore make more as well. Customers are charged a trailer fee if one is used for a job and they are aware of it in there workorder and your assignement calls for it.

I own a box truck with a lift gate, does that make me more?

Yes, box trucks can haul more than any of the smaller classes of vehicles. With a lift gate you have the ability to make more in special equipment fees, when applicable.

How long does it take to approve my driver account?

It can take up to 5 to 10 days for the intiial review of your application.

What happens next after I got notice of being approved?

After approved you will be notified and a paycard Mastercard will be sent to you in the period of 7 to 14 days. After recieving you can start taking jobs as they come up in your local area and based on your availability. Some jobs we will contact drivers in the system directly and see if they want to accept or decline.

I completed my application on the mobile app. Please let me know that you received it.

All information collected is private and your kept in communication of your application and status.

I signed up but when do I get jobs?

After reviewed and if accepted, jobs can start based on status of the region within 7 to 21 days of becoming a Haultailer. This is base on supply and demand newly established regions can take up to 30-days to populate with local Hauls. The higher rating drivers get more jobs opportunities posted to them. New drivers have an equal opportunity to build up thier ratings.

Is driver positions available through out the United States?

Haultail orders are offered regionally and rapidly expanding. Therefore you only can apply for the area you will be driving in. If your 100 miles from the open region, then you will not be valid for the standard Haultail jobs, but can be considered for Pro Haultail if you have a truck, box truck or larger.

How do I become a lead driver?

If interested to a Haultailer that is on-call through out the week and lead other contracted Haultailers, along with some in-store functions, let us know and we will review your profile and advise accordingly.

What hours does Haultail deliver?

For the safety of Haultailers, we do deliverys between the hours of 6am to 8pm daily. Any special request outside of these hours must be authorized.

What days does Haultail deliver?

7-days a week… 365 days a year.

Do I make more on National Holidays if I deliver?

No, everyday is treated the same. We make the Haultail On-Demand delivery available year round for the convienence to all.

How quick does a Haultail driver have to respond to a job?

Standard jobs are scheduled out 4 hours from the time of start and specified when range of time to start and must be completed by. If the job is expidited, then this time range is shorter and the compensation for it is higher.

How does the customer know when I started and where I am?

Once a job is assigned to a driver, the customer is notified who will be handled thier job. Once you start the job, the customer is notified and able to live track the delivery while it is in route up unto the jobs completion.

How much can I make as a Haultail driver?

The amount ranges on the size of the job and the classification of the drivers vehicle.

How much does Haultail keep of my tips?

Drivers keep 100% of thier tips.

Is there extra services I can make money as a driver?

Yes, there are many ways to earn more. If you offer more services beyond the curbside delivery, within the app, you can add what is been done accordingly which alerts the customer of the additional items to be paid for. Also by getting reviews on Yelp and Google, double checking Waystation / Landfill information, going to stores that carry Haultail Bags and checking stock, and the same with Demo Bags.

Who pays for the tolls, fees and landfill costs? How do I get reimbursed?

By having the Haultail Netspend Paycard, you are immediately paid for the such fees. Proof of fees are required.

My account got suspended, what does that mean?

If notified of a suspended account, please go to your profile and see what information has expired or steps to reactivate your account.

LOADS

How large of items can be picked up?

As Big and Bulky as a customer has.
The dimensions and weights on all orders are required to assure safely assigning the proper driver and their vehicle, as well as special equipment and helper. The pricing reflects the load size and equipment needed.

What if I have multiple items to be picked up?

We pick up as many items as listed on the job request within the app. If you forgot items, you can add them. If a driver arrives and there are more items that listed, the driver will then add them and there can be an additional charge applied, which has to be paid in addition, in order to continue the job, if you want those items also picked up / delivered.

Does the driver come in to help carry and setup items?

Items are standardly curbside delivery, much like FedEx and UPS. If the requirement to assist with taking items further than curbside / drive / garage delivery, then additional fees may apply. Drivers have the ability to assist to carry and setup and / or disassemble, but are at the discretion of the Driver / Haultailer and will be added to your order, which you will be alerted of the additional charges and have to option to pay and continue or decline the added services.

I am unable to lift, does the driver carry the items being delivered?

Yes, the driver is responsible to load the items and to unload the items. Delivery to the inside of your establishment or home, is outside our parameters and is discussed with the driver. Some fees may apply if driver proceeds and there are conditions that they will face in order to help carry outside of the routine delivery.

How does Haultail match my load to a driver?

The Haultail system takes all the information and request from the order to match your load
– based on the size and weight of the items listed in the app with required pictures
– the most appropriate driver and their vehicle are assigned
– if a helper is required they are notified to assist
– based on the location closest to your pickup and delivery location

Are you a courier service? or just big items delivered?

The Haultail® App takes all sizes from small to large and light or heavy.
Your load, based on information provided within the app, assigns the closest sized vehicle to accommodate your request notifying its driver to your request. No job is too small.

I have a route of deliveries to be managed, does your system offer this service?

Yes, if you have a one time route or a routine route, that may differ from locations, this not a problem. Haultail Pro maybe the best product offering to provide the most economical service that matches your needs. Contact [email protected] to request a custom route and fixed quote.

Is my load insured?

Yes, the first $250 of your load is automatically covered.
We take pictures at time of pick and at time of delivery to assure all items are in the same condition throughout the time your Haultailer (Haultail Driver) is handling them.

Additional insurance is offered, if you require and would like more coverage.

DELIVERY

Do you deliver items from out of state?

The standard Haultail app is used for inner-city local deliveries. This is generally within a mile and up to but not limited to 25 miles. For longer distance and state-to-state hauls, use the Haultail Pro app to go the distance for you, as the pricing is set up specifically for that and drivers are in accordance to State laws and the Department of Motor Vehicles.

I do not know what landfill to send my junk and debris?

Do not worry about choosing a landfill, the Haultail app has them already in the system, knowing which one takes exactly what debris, their location and hours of operation.
Just upload your job and the Haultail app automatically populates the nearest landfill to you to assure disposing of the items properly.

I want to donate my items, how does this get picked up and delivered?

The Haultail app, automatically generates the most local donation drop off centers to you, in order to deliver the items.

I want to have my donation items go to my local church not the Goodwill.

This is not problem, in the donation option of the app, you can let the system auto generate the closest location or you can assign a specific location for the drop off. Rates will reflect this distance from where they are being picked up and where they will be dropped off.

I have items at Walmart to be picked up.

Haultail picks up from any store.
Provide a copy of the order / receipt and make sure they accept third parties are able to retrieve them. It’s a simple as that. We take the location of where its being picked up and where you want it dropped off, providing a price for that exact distance. The appropriate vehicle size and its closest driver are assigned to your pick up, that you can track live and communicate internally with your Haultailer (Haultail Driver).

Are there any stores you do not pick up from?

We pick up from any store that approves having your items picked up. Your driver will require the Proof of purchase and any other information needed to pick up your order. These items and any special directions can be entered into the your request on order inside the app.

I have a very old car that doesn't have any papers anymore and I just want to get rid of it.

Unless your vehicle has all proper documentation, we would not be able to service you.

What do you not deliver?

Haultail does not deliver any illegal substances, hazard goods or items that can endanger the driver or public.

The Haultail app does not offer rides to its customers, does not deliver pets and not used for food delivery.

I have a gate code.

When ordering Haultail, please note in the special and additional information required, the gate code in order for driver to access.

I have restricted access and require a call.

When ordering Haultail, please note in the special and additional information required, that there is restricted access and instructions for the driver to follow in order to complete your delivery.

I will not be home but my children will accept the order.

Haultail drivers are not permitted to retrieve or leave any delivery with anyone under the age of 18 years of age. An authorized adult must be present to accept the pick up or delivery of the scheduled job.

My neighbor will be there to let you in.

Please note Haultail is a curbside delivery. Any additional services are subject to charge.
All charges must be paid in full in order to complete the pick up or delivery.

If another individual, of the age 18 years or older is present, this must be indicated within the specification of the job.

A pincode is issued at time of completion to the one ordering the service and this pincode must be entered in by the one that issued job, in order to complete.

OTHER SERVICES OFFERED

What other services are there that Haultail offers?

Haultail offers many other services in order to best get the job done.
These services range from
– Additional Helper
– Additional items from medium to oversized
– Special equipment
– Specialized vehicle
– Cleanup
– Disassembly of items
– Assembly of items
– Expediting time of order
– Meet at store location for pickup
– Hauling items up or down flights of stairs
– Hauling items from a higher floor and using elevator
– Longer distance than from the public easement

These services are at an additional cost and can be added in the app by the customer, driver or the command center. All services must be prepaid in order to utilize.

What services are not performed by the driver?

Haultailers (Haultail Drivers) DO NOT
– hang items
– plugin and activate items
– test items
– program items
– repair items
– box items
– advise on how to use items
– plumb items

Haultail is strictly for pickup and delivery of items.
See extra services offered, to understand what Haultailers can do to make your delivery more whiteglove.

What is considered standard service?

Standard Haultail Service is considered the Pick up and Delivery of curbside items.
Items from the store, retrieved from the designated will call area or loading area.
Items delivered to home, office or storage, to the curbside, driveway and / or garage based on distance of public access.
Items picked up from the front access of your location for junk, debris or donation.

Anything outside of these parameters are subject to special service fees and evaluated at time of pick up or delivery by the driver, unless prearranged and communicated in the mobile application of Haultail.

Is Haultail a moving company?

No, Haultail is a Hauling company, transporting items that are prepared by the customer for pickup and delivery from specified locations.

Does Haultail pick up or deliver my items bought or sold from online classifieds like Craigslist, Offerup or LetGo?

Yes, Haultail will pick up or deliver scheduled and paid for items.

Haultail does not partake in an transaction of the purchase or sale of the item. Therefore no cash is handled by the driver for such transaction.

Haultail is not responsible to review the item(s) nor evaluate the purchase the purchase. Haultail strictly picks up items as described in the order.

If additional services are required with picking up the item(s) or thier delivery, additional fees may apply and are the responsibility of the Haultail customer.

Need the driver the wait, i'm on my way!

Haultail offers a maximum 15 minute grace time at time of pickup or delivery location.
Orders must be ready for pick up. If your not available and on your way, you must communicate within the app, to your Haultail driver, letting them know your status. If this exceeds the grace period, the order will be subject to additional wait time charges, that must be paid in order to release the items. Fees are subject to be $1.25 per minute wait time.

VEHICLES

Is Haultail only trucks?

No, the Haultail app uses all types of vehicle types and sizes.
The majority of vehicles are pickup trucks, but the fleet of driver vehicles range all the way from scooters, mopeds, motorbikes, passenger cars, suvs, vans, trucks and more.

What does it mean "A Truck at your Fingertips®"?

This is a trademark of Haultail and is branded to mean, the convenience of on-demand delivery at your fingertips through the proprietary app.
Therefore it is more than just a truck, but rather a safe, reliable and secure network of verified drivers and their vehicles.

Does Haultail own the vehicles the Drivers are using?

Vehicles are verified by Haultail but owned and operated by the Haultail independent contracted drivers.

What type of vehicles does Haultail use?

Haultail ranges all the way from foot delivery, scooters, mopeds, motorcycles, passenger vehicles, suv, vans, pick up trucks, trucks, box vans, box trucks and trailers that can be pulled by these vehicles in accordance to the Department of Transportation.

What size vehicles make deliveries?

Size is based on the weights, sizes and quantity of total items, matching the right sized vehicle to your Haultail delivery.

SCHEDULING

Can you come today or tomorrow?

Yes. We pickup and deliver every day of the week, including weekends and holidays. Every job is completed in a four hour window. If needed, Express Service is also available.

The App is available to you 24 hours per day, every day of the week. Schedule your service when it is convenient for you. We will pickup and deliver between 6 am and 8 pm.

What's your next availability?

Availability is based on your scheduled time.

Schedule your service when it is convenient for you.
The App is available to you 24 hours per day, every day of the week, year round.

Standard pick up and delivery is 4-hours from the time you have entered and paid for your job.
Express or expedited time arrangements are also available and need to be specified when making your order. Additional fees will apply.

Every job is completed in a 4-hour window, unless expedited services have been ordered, therefore delivery will be within 2-hours.

Deliveries are year-round and made between 6 am and 8 pm daily.

Can I change the scheduled time?

Yes, if the job has not been started, you can change the time at no additional cost.
If the job has been started, change fees up to 50% of the cost of the job can apply.
If the job was started and at the point of delivery, change fees up to 100% of the cost of the job can apply. Haultail does equipped to not store items if job has been started and time is been scheduled.

I rescheduled my job but the location is also different.

Rescheduling of your job, can result in additional fees based on if the job was already started. If the location has changed and the distance is different, additional fees that reflect the distance and time, may be applied.

I won't be home, can you leave my delivery?

No, a delivery must be verified upon time of pick up and / or arrival.
This assures all items listed are accounted for and their condition.
The pin code issued for your job must be provided to the driver on completion to close out the order.

NOT YET ANSWERED